CLIENT WELCOME PACK Please click on the files below to download to get relevant information. Terms of Service Information Management and Record Keeping Policy Incident & Hazard Management (Quick Reference Guide) Incident & Hazard Management Procedure Feedback & Complaints Management (Quick Reference Guide) Feedback & Complaints Policy Clinical Services (Quick Reference Guide) Clinical Services Policy Privacy Policy Emergency Policy Animal Policy 2024 Booking & Billing Changes Service Delivery Models (Quick Reference Guide) TAG's Assessment Process (Quick Reference Guide) Fee Schedule Student Led Services (Quick Reference Guide) Key Worker Model (Quick Reference Guide)